Last updated: March 25, 2026

iconic.eg operates this store and website, including all information, content, features, tools, products, and related services, to provide a premium shopping experience for our valued customers (the “Services”). iconic.eg is powered by the WordPress platform, enabling us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our Services, make a purchase or any other transaction through them, or communicate with us in any way. In the event of a conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “Personal Information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or de-identified such that your identity cannot reasonably be determined or linked to you. We may collect or process the following categories of personal information, including inferences drawn therefrom, based on your interaction with the Services, your location, and as permitted or required by applicable law:

  • Contact Information: Including your name, physical address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card numbers, debit cards, financial accounts, payment card information, transaction details, payment methods, payment confirmations, and other payment details.
  • Account Credentials: Including usernames, passwords, security questions, preferences, and settings.
  • Transaction Information: Including products viewed, items added to the cart or wishlist, purchases, returns, exchanges, cancellations, and transaction history.
  • Customer Communications: Information you submit to us, for example, when sending a customer support inquiry.
  • Device Information: Including information about your device, browser, network connection, Internet Protocol (IP) address, and other unique identifiers.
  • Usage Information: Including information about your interaction with the Services, as well as how and when you interact with or browse them.

Sources of Personal Information

We may collect your personal information from the following sources:

  • Directly from you: Including when you create an account, visit or use the Services, communicate with us, or provide your personal information to us in any other way.
  • Automatically via the Services: Including from your device when using our products or services or visiting our websites, through the use of cookies and similar technologies.
  • From our Service Providers: Including when we engage them to enable certain technologies, or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Based on your interaction with us or the Services you use, we may use your personal information for the following purposes:

  • Service Delivery, Personalization, and Improvement: To provide the Services to you, including fulfilling the contract between us, processing payments, completing orders, remembering preferences and products of interest, sending account-related notifications, managing purchases, returns, and exchanges, maintaining your account, arranging shipping, facilitating returns/exchanges, enabling reviews, and providing a personalized shopping experience (such as product recommendations). This may include using your information to refine and better customize the Services.
  • Marketing and Advertising: For marketing and promotional purposes, such as sending marketing communications via email, SMS, or post, and displaying online advertisements for products or services on our platform or other websites based on your purchase history, cart activity, or browsing behavior.
  • Security and Fraud Prevention: To verify your account, ensure a secure payment and shopping experience, detect and investigate any potentially fraudulent, illegal, unsafe, or harmful activity, take necessary action, protect public safety, and secure our Services.